l89z Privacy Policy
l89z's transparent and detailed policy on how your personal information is collected, stored, and used is presented here.
l89z provides a safe, transparent, and reliable online betting and casino experience for users in Bangladesh. We believe your personal information is your own asset, and protecting that asset is our responsibility. This privacy policy clearly explains what information we collect, why we collect it, how we use it, and what rights you have.
Please read this policy carefully. If you have any questions, our support team is always here for you.
Types and Sources of Information Collected
Various types of information are collected when you register and use l89z. The details are listed below by category.
Personal Identification Information
The following information is collected for account creation and management:
- Full name and date of birth
- Email address and phone number
- Current address (including city and district)
- National ID or passport number (for required verification)
Financial Information
Collected to ensure secure transactions:
- bKash, Nagad, or Rocket account number (for deposits and withdrawals)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
We never collect your mobile banking PIN or password.
Technical and Usage Information
Automatically collected for platform improvement and security:
- IP address and device type
- Browser and operating system information
- Page visit history and session duration
- Clicks, scrolls, and other interaction data
- Login date, time, and general location
Purpose of Data Collection
l89z collects and processes information only for specific and legitimate purposes. We never collect unnecessary or disproportionate information.
1. Account Management and Verification
Information is used to verify your identity, confirm your age (to ensure 21+), and maintain account security.
2. Transaction Processing
Financial information is used to process deposits and withdrawals through bKash, Nagad, and Rocket. A record of each transaction is kept so that any dispute can be resolved quickly.
3. Customer Service
Our 24/7 live chat and email support team uses your information to resolve issues. Having your previous contact history on hand allows us to provide faster and more effective service.
4. Security and Fraud Prevention
Technical data is analyzed to prevent account hacking, unauthorized access, money laundering, and other fraudulent activities. If suspicious activity is detected, steps are taken to protect the account.
5. Platform Development and Analytics
User behavior is analyzed to improve the platform experience — such as which games are most popular and which features have issues. This information helps raise the quality of l89z's services.
6. Ensuring Responsible Gaming
Your gaming patterns are monitored to identify potentially problematic behavior, and necessary warnings or support are provided.
Sharing Information with Third Parties
l89z does not sell your personal information or give it to third parties for commercial purposes. However, limited information may be shared in specific circumstances:
Payment Processors
Information required to complete transactions through bKash, Nagad, and Rocket is shared with these mobile financial service providers. This information is used solely for transaction verification.
Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, JILI, PG Soft, NetEnt, and Microgaming receive technical and gaming data for the smooth operation of their games. They never receive your personal identification information.
Legal and Regulatory Authorities
Information may be provided when required to meet legal obligations, or under a court order or government directive. In such cases, we always supply only the minimum information necessary.
Security Services
Limited technical information may be shared with trusted security partners to detect fraud and ensure account security. All such partners operate under strict confidentiality agreements.
Cookies and Tracking Technologies
The l89z website uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.
Essential Cookies
These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, save language preferences, and ensure security. These cookies cannot be disabled, as the platform does not work properly without them.
Functionality Cookies
These cookies are used to remember your preferences and settings. For example, your preferred game category or interface settings are saved so you do not have to set them up again each time.
Analytics Cookies
These cookies are used to generate anonymous statistics to understand how the platform is being used. Which pages are visited most, how long users stay, and where issues arise — this information is used to improve the service.
You can manage cookies through your browser settings. However, disabling essential cookies will prevent you from enjoying many features of the website.
Data Storage and Security
l89z gives the highest priority to the security of your information. We apply the highest industry-standard security measures.
SSL Encryption
All data transmission on our platform is secured by SSL/TLS encryption technology. This means all information passing between you and our servers is encrypted, making it impossible for third parties to read.
Secure Data Storage
Your information is stored on secure, encrypted servers. Passwords are not stored directly but are kept in hashed form so that no one can read them.
Access Control
Only authorized staff can access your information, and only for specific tasks. All staff operate under strict confidentiality agreements.
Data Retention Period
Information is retained while your account is active and for a defined period after account closure to meet legal obligations. After that, data is securely deleted or anonymized.
Privacy of Minors
l89z is for users aged 21 and above only. We do not collect, store, or process the information of minors under any circumstances. Age verification is mandatory at registration.
If we learn that a minor has created an account, that account will be closed immediately and all related information will be deleted. If a parent suspects their child has opened an account, please contact us immediately.
User Rights
As a user of l89z, you have the following rights over your own information. To exercise these rights, contact our support team.
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide a summary of your data.
Right to Rectification
If there is any error in your information, you can request a correction. We will make the correction as quickly as possible.
Right to Erasure
After closing your account, you can request deletion of any information that does not need to be kept beyond legal obligations.
Right to Restrict Processing
In certain circumstances, you can request that processing of your information be limited, such as when there is a dispute about the accuracy of the data.
Right to Data Portability
You can request to receive your information in a structured, commonly usable format.
Right to Object
You can object to the processing of your information for marketing or other purposes. We will fulfill that request immediately.
Third-Party Links and Services
The l89z platform has integrated connections with game software providers. Providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Ezugi follow their own privacy policies.
When using the services of these providers, their own data processing policies may apply, for which l89z is not responsible. However, we only work with providers that maintain industry standards and are committed to protecting user information.
Policy Changes and Updates
l89z may update this privacy policy from time to time. Changes may be made due to service improvements, changes in legal requirements, or the adoption of new technology.
If any significant changes are made, we will post a notice on the platform and/or inform you via your registered email. Continued use of the platform after changes will be taken to mean you have accepted the new policy.
The latest policy will always be available on this page. We recommend visiting this page regularly.
Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please get in touch with us. The l89z support team is available around the clock to assist you in both Bengali and English.
Contact the Support Team
24 hours a day, 7 days a week — reach us directly from any page on the platform.
[email protected]
Support is available in both Bengali and English.
Also see our other important policies: