FAQ
l89z FAQ — All your questions answered here
Detailed Q&A on accounts, betting, VIP benefits, security, and withdrawals — everything you need to know before and after playing at l89z, all in one place.
This page has been put together to provide detailed answers to the most frequently asked questions by l89z platform users. Whether you are a new member or an existing one — any doubts about account management, cricket betting, VIP cashback, account security, and withdrawing funds to bKash, Nagad, or Rocket will be cleared up here. If you cannot find the answer to your question, reach out to us via 24/7 live chat or email.
Member Account
No, only one account per person is allowed. Opening multiple accounts from the same device, phone number, or payment method goes against l89z's rules. If multiple accounts are detected, the accounts involved may be temporarily or permanently closed, and any bonuses will be considered void.
To change your personal details, log in and go to the Account Settings section. You will find the option to update your phone number or email there. An OTP will be sent for verification. If you are unable to make the change yourself, contact the support team via live chat and provide the necessary details to confirm your identity.
Yes, you can log in safely from a new device. When logging in from a new device for the first time, a verification message may be sent. Enter your username and password correctly, and never carry out important transactions over public Wi-Fi. Always store your password using a password manager or a secure method on your personal device.
A good password should have at least 8–12 characters and include uppercase and lowercase English letters, numbers, and special characters (such as @, #, !). Avoid using your own name, date of birth, or easily guessable words. Do not use your l89z password on any other site, and change it regularly.
Use the "Forgot Password" option on the login page. A reset link or OTP will be sent to your registered phone number or email. Use that code to set a new password. If that does not resolve the issue, contact l89z support via live chat — the team is active 24/7.
Cricket Betting
Live in-play betting lets you place bets in real time while a match is in progress. The odds update after every over, wicket, or shift in the run situation. Go to a live event on the cricket page, choose your preferred market, and place your bet at the listed odds. A stable internet connection makes the experience smoother.
If a match is interrupted by rain or officially declared a no-result, the bet is generally cancelled and the stake is returned to your account. However, the rules for specific markets may differ — particularly for in-play bets. It is a good habit to read the "Rules" section for each match beforehand.
Decimal odds are quite straightforward. For example, in a hypothetical Bangladesh vs India match, if Bangladesh's odds are 2.50 and you place a ৳100 bet — if you win, you receive ৳100 × 2.50 = ৳250 (including the original stake). The higher the odds, the lower the implied chance of winning, but the greater the return if you do win.
Popular cricket markets on l89z include — match winner, toss winner, runs in a specific over (such as the first 10 overs), top run scorer, top wicket taker, and total innings runs (over/under). Various markets are available across formats including T20, BPL, and IPL.
You can place multiple bets on different markets within the same match at the same time. However, it is not possible to place two bets on opposite sides of the same market simultaneously. The minimum and maximum stake for each bet may vary depending on the specific market and event.
VIP & Cashback
Each week, a fixed percentage of your net losses is credited to your account as cashback. The cashback rate is determined by your current VIP level — the higher the level, the higher the cashback. Typically, activity through the last day of each week is calculated and the cashback is paid on the next business day.
l89z has five VIP levels in total:
- Bronze — up to 0.3% weekly cashback
- Silver — up to 0.6% weekly cashback
- Gold — up to 0.9% weekly cashback
- Platinum — up to 1.2% weekly cashback
- Diamond — up to 1.5% weekly cashback
In addition to cashback, higher-level VIP members may get early access to special promotions, faster withdrawal processing, and dedicated support. Diamond-level members receive invitations to exclusive events and tournaments, as well as customised offers that are not available to regular members.
VIP levels at l89z upgrade automatically based on your regular playing pattern and activity. The more active you are and the more you participate across different games, the better your chance of reaching the next level sooner. Contact the support team for details on specific thresholds and levels.
Stay Safe
Yes, l89z uses SSL encryption on all data transmissions, which protects your personal information and financial transactions from third parties. Passwords and payment-related information are stored in encrypted form. The platform undergoes regular security checks to ensure your experience remains safe at all times.
Never share your OTP, bKash PIN, Nagad PIN, or Rocket PIN with anyone — not even someone claiming to be l89z support. No l89z staff member will ever ask for this information. If someone requests such details by phone or message, it is fraudulent — cut off contact immediately and report it to our support team.
Change your password as soon as possible and notify l89z support via live chat. You can also request that your account be temporarily locked if needed. Stay alert on your bKash, Nagad, or Rocket apps as well, and change their PINs. The support team is active 24/7.
Always check that the address bar in your browser shows l89z.lat. Fake sites often use different domains with a similar name (such as l89z-bd.com or l89z-win.net). The official site always has HTTPS active. Instead of clicking unknown links, type the address directly or use a bookmark.
How to Withdraw
Yes, you must use a bKash, Nagad, or Rocket number registered in your own name to withdraw funds. Withdrawals to third-party wallets are not permitted. This is for security purposes — so that only the actual account owner can receive the funds.
Before withdrawing winnings from a bonus, the wagering requirement must be met. The wagering requirement for the l89z welcome bonus is 20 times the bonus amount. For example, if you receive a ৳1,000 bonus, you must wager ৳20,000 before the bonus winnings become withdrawable. The original deposit amount can be withdrawn without this requirement.
The minimum withdrawal amount at l89z is ৳500. This limit is the same across all three methods — bKash, Nagad, and Rocket. Withdrawal requests for less than this amount will not be accepted, so make sure your balance is above this before submitting a request.
It is normal for a withdrawal request to show as "Pending" at first — this is the first step in processing. The request is usually completed within 1 hour. If it remains pending beyond the expected time, contact support via live chat and provide the request reference number — you will get a quick resolution.
Withdrawals from l89z are usually processed within 1 hour. This speed is the same across all three methods — bKash, Nagad, and Rocket. Requests made at night or in the early morning are also processed quickly, as the support team is active around the clock.
Still have questions? We are ready to help
If the answers above have not resolved your issue, do not worry — the l89z support team is always ready to help in both Bengali and English.
Live Chat
Log in to the site and use the live chat button on any page to talk directly — available 24/7.
Email Support
For detailed issues, email us at: [email protected] — we will reply as soon as possible.